Service Manager

This job has been Expired
  • Lương Cạnh tranh
  • Cấp Độ Nhân Viên
  • Kinh Nghiệm 5 Năm
  • Bằng Cấp Đại Học
Mô Tả Công Việc
  • Management of quality performance of MediGroup’s Diagnostics analyzer installed base (Human, Stago, Tcoag, Radiometer) in assigned area.
  • Lead and manage engineers of Customer Service Department in assigned area by being a positive and outstanding example of the team.
  • Establish service Standard Operation Protocol as per company standards and set up related KPIs for monitoring the performance of engineers.
  • Coaching of service supervisors and deputy managers on daily basis as well as via service management training for developing their skills.
  • Close cooperation with other stakeholders (sales, product teams) in order to achieve better customer experience and satisfaction.
  • Lead and coordinate technical emergency trouble shooting process.
  • Plan and coordinate routine preventive maintenance as per established maintenance policy.
  • Plan and coordinate QC and delivery of equipment to clients.
  • Develop and maintain strong customer service concept and attitude for service team.
  • Specifically understand service needs of all clients and develop service policy to ensure optimized service satisfaction.
  • Develop complain procedures for analysis and report to Business Unit Director.
  • Involved directly in any emergency service issues, unsolved technical issues or other problems which client is taken ill.
  • In charge of the planning and coordinating individual personal and technical development of service team in close cooperation with technical experts.
  • Develop and maintain system for planning and tracking of MediGroup’s spare part stock, replacement handling and return of defect parts to suppliers.
  • Continuously develop and maintain highest product knowledge through self-study and provide training for himself as well as for the engineers in his team.
  • Support and contribute to general business development of the company.
  • Other jobs assigned by Business Director and General Director.

Yêu Cầu Công Việc

  • Minimum Bachelor degree in electric/technical engineering, preferably Master’s degree.
  • Minimum 5 years documented experiences on medical field and/or electronics equipment (preferable within laboratory diagnostic field) in multinational organization.
  • 3-5 years in manager position
  • Excellent understanding of Customer Service concept.
  • Able to manage complex situations and prioritize them.
  • Operational and business driven.
  • Drive initiatives and create complete projects, and able to execute them.
  • Self-motivated and “can-do” attitude.
  • Excellent presentation and assertive communication skills.
  • Fluent in English.