This job has been Expired
- Lương Cạnh tranh
- Cấp Độ Nhân Viên
- Kinh Nghiệm 3 Năm
- Bằng Cấp Đại Học
Mô Tả Công Việc
- Arrange working schedule, available resources and control workflow to make sure:
- All proposals & request of supplemental information are checked on admin side promptly and accurately to deliver to UW.
- All proposals that meet requirement of jet issue are checked on admin side accurately, thoroughly and issue as TAT.
- All NB & UW letters are processed promptly and accurately.
- All new memos/guidelines related to work are update to all team members and are accurately implemented.
- Provide guidance, training and coaching staff to minimize mistakes and increasing productivity of NB team.
- Daily reports related to assigned tasks.
- Supervise NB&UW Support team to follow up pending proposals effectively.
- Assist to Head of NB to monitor all NB process smoothly and carry out system issues related to NB transactions.
- Recommend to Head of NB good initiatives in improving the tasks accurately and efficiently.
- Participates actively in development of NB procedure/special project effectively and timely. Support change implementation initiatives if any. Ensure that such changes and best practice are fully communicated to and understood by all team members
- Other related duties requested by Head of NB.
- Diploma: Bachelor Degree.
- Experience: At least 3 years experience in administration or service sector and in managing staff.
- Skill: Good communication, Supervisory skill, customer service, time management, team work and interpersonal skill.
- Knowledge: Computer literacy, Life Insurance or Accounting is preferable, Basic English
- Report directly to Head of NB
- Co- ordinate with other sections of OP to process daily activities.
- Policy Owner.
- Customer Service team, IT and sale force.
- High expectation of service quality from customers and agents that require to be flexible on problem solving, understanding the situation to propose a win-win solution between customers, agents and company.
- Company procedures/regulations change frequently to adapt business needs that require to update regularly to give the right answers for any questions.
- Confronting challenged objectives, pressure period. Arrange the working shifts/compensation leaves schedule within the team as well as to motivate team members to have strong commitment to achieve common goals.